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JOB CLASSIFICATION

Full / Part-time: Full Time
Hours Per Week: 40
Location: 1801 S. 2nd St. McAllen, TX 78503


JOB SUMMARY

Funds Transfer Manager (FTM) is responsible for supervising and managing the Funds Transfer and Remote Funds Transfer Department which handles all incoming and outgoing wire transfer requests and messages throughout the various wire systems. FTM is responsible for managing funds transfer and remote funds transfer department staff and ensuring that department is compliant with all applicable regulations and processes. FTM is responsible for maintaining the software system used to process these wires.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

1. Manages the Funds Transfer and Remote Funds Transfer Department staff
2. Ensure that the customers/bank staff experience is a superior one by providing exceptional customer service
3. Ensure that all wires are processed promptly, accurately and in a timely manner.
4. Ensure proper opening and closing of correspondent systems daily
5. Assist with department complaints/concerns
6. Ensure that our agents are identifying our customers accordingly by following the procedures in place for customer identification. Ensure agents are recording and flagging calls through the Call Rex system.
7. Call Back Verification: Ensure that all customers that are initiating a wire transfer request are called upon to the phone numbers registered on the system. Ensures approving manager reviews the call on the Call Rex system to ensure call was made and recorded.
8. Ensure all reports are printed and distributed accordingly/ Assist with daily, weekly and monthly reports as needed
9. Prepare work and vacation schedules
10. Evaluate and perform annual review for department members
11. Assist with incoming email requests
12. Assist in verifying wire transfer requests and that verification process is being followed
13. Ensure AML file is reviewed, worked and uploaded accordingly
14. Ensures OFAC possible matches are reviewed under dual control and sent for further investigation by the BSA OFAC department when necessary.
15. Ensure Morning, MidDay and End of Day balance reporting are being generated and reviewed/Monitor the Bank’s Federal Reserve Balance throughout the day and at end of day to ensure that the account maintains a positive balance overnight
16. Develop, modify and implement appropriate policies and procedures as needed
17. Prepare requests for audits and answer audit issues. Ensure department quarterly self-audits are completed and issues are addressed
18. Assist staff with any questions or concerns that might arise
19. Interview, hire and terminate when needed
20. Assist with system uploads such as creating, deleting or addition of customers profile information to correspondent system.
21. Ensure proper operator profiles are being maintained on all wire systems. Ensure proper set up when a new employee is added to the system or deletion of employee profile when an existing employee is no longer with the company.
22. Review and follow up of Centrix system for Remittance Transfer investigations and their status/resolution
23. Ensure compliance with all applicable laws and regulations which include BSA, CIP and OFAC requirements as they apply to this particular job position
24. Coordinate staff meetings
25. Coordinate and participate in software enhancements, patch implementations and maintaining the wire system
26. Demonstrate an expert knowledge of the system with the policies and procedures related to the departments products and processes.
27. Oversee and generate monthly reporting on volumes, cost and income made for services managed within the department. Evaluate and execute changes to enhance and improve processes, focusing on service and quality expectations, profitability/expense management, efficiency, and results.
28. Work with other operations managers on projects and issues as needed.
29. Ensure that all wire transfer documentation is properly scanned/stored
30. Supervise, motivate, develop and coach agents and ensure that they are provided with proper training


QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others
• Ability to write reports and procedures and carry them out.
• Experience preferred with banking systems and website functions
• Microsoft Office Software/Data Entry Proficient
• Undergraduate degree or equivalent experience required
• 3-5 years management experience required
• Good understanding of applicable laws and regulations as they relate to the position.
• Understanding of potential risks associated with the functions performed
• Bilingual in English and Spanish
• Acute attention to detail
• Multi-tasker
• Ability to work independently in a fast-paced environment
• Strong organization skills
• Ability to work under pressure
• Ability to make informed decisions
• Ability to effectively communicate with people at all levels
• Ability to manage and develop employees

EOE/M/F/D/V

APPLY NOW

Why Work at Vantage?

Our People/Our Culture

At Vantage, we have a committed professional team that share a passion for service. We are a team that values relationships and work together for the greater good of our customers. We strive to follow our motto "One Team. One Bank. One Company."

Our Benefits

  • 401(k) Plan Contribution Match
  • Health & Dental Insurance
  • Disability Insurance
  • Bonus & Incentive Pay Programs
  • Life Insurance
  • Vacation and sick paid leave

Our Programs

  • Health & Wellness Programs
  • Training & Career Development Programs
  • Academic Partnerships
  • Mentorship Program
  • Internship Program

More Perks

  • Employee Advisory Committee
  • Active Community Involvement

For additional information, please call the Human Resources department at (956) 664-8485.