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JOB CLASSIFICATION

Full / Part-time: Full Time

Hours Per Week: 40

Location: 45 NE Loop 410, Suite 500, San Antonio, TX 78216

JOB SUMMARY

Analyze core system data, online banking data and website data. Create reports and recommended actions for improvements to key performance indicators in marketing, customer experience and online delivery systems. Build and modify content on the bank’s website. Execute marketing campaigns on the bank’s online banking platforms. Provide support to all digital components of the customer experience as needed.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

  1. Analyze customer and account-based trends, demographics, customer profiles and other data points as directed.
  2. Create and share reports with analysis and recommendations for improvement to key performance indicators.
  3. Develop new content on the bank’s website.
  4. Modify existing content on the website, as needed.
  5. Execute the personalization of the website experience.
  6. Track website key performance indicators and make recommendations for website optimization.
  7. Execute marketing initiatives, such as event-triggered offerings, on the bank’s online banking platforms through C/X Manager tool.
  8. Execute event-triggered customer survey delivery.

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

  • Minimum of 2 years of data gathering and reporting.
  • Minimum of 2 years of website content management and digital marketing execution.
  • Background in website optimization.
  • Proficiency in Google Analytics.
  • Excellent verbal and written communication skills.
  • Excellent organizational and time management skills
  • Employ creative and innovative thoughts in everyday responsibilities.
  • Able to work on different projects at once (multi-tasking).
  • Bilingual Spanish preferred.
  • Experience with Microsoft Word, Excel, and PowerPoint.
  • Preferred bachelor or master's degree level of knowledge in related field or the equivalent training and/or experience.

EOE/M/F/D/V

APPLY NOW

Why Work at Vantage?

Our People/Our Culture

At Vantage, we have a committed professional team that share a passion for service. We are a team that values relationships and work together for the greater good of our customers. We strive to follow our motto "One Team. One Bank. One Company."

Our Benefits

  • 401(k) Plan Contribution Match
  • Health & Dental Insurance
  • Disability Insurance
  • Bonus & Incentive Pay Programs
  • Life Insurance
  • Vacation and sick paid leave

Our Programs

  • Health & Wellness Programs
  • Training & Career Development Programs
  • Academic Partnerships
  • Mentorship Program
  • Internship Program

More Perks

  • Employee Advisory Committee
  • Active Community Involvement

For additional information, please call the Human Resources department at (956) 664-8485.