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Full / Part-time: Full Time
Hours Per Week: 40
Location: 1801 S. 2nd St. McAllen, TX 78503


The Business Online Support Representative position will be a part of a team within the Operations department. This group is responsible for handling the paperwork, set up and maintenance of Business Online services for the bank’s business clients. Support is provided to the clients by phone, email, and chat communication. The Business Online service offered by the bank includes a variety of products that may change or be added. The Business Online Support Representative must work as part of the team to ensure that all duties, requests and projects are completed. Duties will be assigned by the department manager and will include learning to be the back-up for duties assigned to other employees in the department.


The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

1. Receive,verify,and process documentation for Business Online services including,internal transfers,stop payments,
wire transfers, remote deposit capture, ACH and positive pay.
2. Communicate the progress of Business Online service requests to the bank personnel and support staff.
3. Verify the set up and maintenance of Business Online requests for accuracy.
4. Troubleshoot user computer access and ACH or Positive Pay file creation issues.
5. Assist clients to resolve Business Online error message or with questions from users and bank sales staff.
6. Daily processing of positive pay exceptions.
7. Process and maintain documentation for lockbox deposits.
8. Review,ensure processing is complete,and maintain records for ACH files processed.
9. Process and report to clients ACH return items.
10. Maintain limits for ACH clients and ensure annual exposure limit approvals are maintained.
11. Monitor client ACH activity for exposure limit or return item ratio violations.
12. Ensure wire transfer requests are submitted to the wire department.
13. Ensure that annual visits by officers are completed for RDC clients.
14. Maintain records and complete reports as assigned.
15. Verify and bill clients for monthly charges or tokens.
16. Communicate any RDC deposit review rejects with customer.
17. Maintenance of setup and removal as indicated by client


These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• At least one year of banking experience and knowledge of bank operations.
• Excellent verbal and written communication skills in English and preferably Spanish also.
• Proficient in Microsoft computer applications.
• Strong organizational skills,able to manager priorities and workflow.
• Excellent customer service skills.



Why Work at Vantage?

Our People/Our Culture

At Vantage, we have a committed professional team that share a passion for service. We are a team that values relationships and work together for the greater good of our customers. We strive to follow our motto "One Team. One Bank. One Company."

Our Benefits

  • 401(k) Plan Contribution Match
  • Health & Dental Insurance
  • Disability Insurance
  • Bonus & Incentive Pay Programs
  • Life Insurance
  • Vacation and sick paid leave

Our Programs

  • Health & Wellness Programs
  • Training & Career Development Programs
  • Academic Partnerships
  • Mentorship Program
  • Internship Program

More Perks

  • Employee Advisory Committee
  • Active Community Involvement

For additional information, please call the Human Resources department at (956) 664-8485.